What methods of payment do you accept?
You can pay via Credit Card, Direct Bank Transfer, and Alipay.
What if I need to modify my order?
If you would like to add items to your existing order, please place an additional order.
Can I return and refund the order?
It is possible to return and refund your order in 14 days when you receive your product. The item needs to be unused and unopened. You get a partial or full refund when the supplier accepts it.
Do you ship outsite the US?
Unfortunately, the products are only shipped to US.
But if you want worldwide shipping you can get a US Shipping Address through MyUs. It makes it possible to ship to almost any country in the world. However, keep in mind the country's tax can make the product more expensive.
Do you provide tracking information?
Yes, you get a tracking number via email once your order ships. If you haven’t received tracking info within five days, please contact us.
Why didn’t I receive my order yet?
Depending on where you are from and which country you selected, orders can take longer than expected. Also, in some countries, it might be the case that your product is stuck at customs.
You can use the tracking number you got sent per email to see which stage your order is.
I ordered multiple items but only received one. Where is the rest of my order?
Getgy works with multiple global partners, so your items can be shipped separately to speed up delivery. Don’t worry. You will get the items that you ordered.
You can look for your tracking information to see where your products are.
Are there any discounts or gift vouchers available?
If you want to know if a promotion is happening, you can sign up for the email newsletter. Or you can look for sales banners on the homepage.
How to log in again if I forgot my password?
Go to Forgot Password to reset your password via email address.
How can I change the details of my account?
To change your account details, log in to your account and select My Account > Account Details on the right top.